Shipping & Returns


Delivery

As we are a made to order, slow fashion brand, you can expect a longer time in the delivery of your purchase. We assure you it will be worth it, we will be manufacturing your piece just for you :) We usually don't take longer than 3 weeks, sometimes less, but it is possible to be up to 1 month. If, for some reason, it's longer, we'll get in touch, sit tight!

Shipping costs are shown at check out and are 5€ for Portugal, 10€ for Europe and 20€ for the Rest of the World.

Please note that any extra duties, customs or import taxes are at your own cost.

We offer worldwide shipping. There may be a few exceptions, not under our control, if your country does not appear when entering your address, please write to us at: support@mariagois.com

Returns

We hope you absolutely love your piece but we accept returns, within 2 weeks of delivery, of items in their original condition with no signs of usage and with the original packaging. We reserve the right to refuse returns if these conditions are not met.

Wrong size or style? Please place a new order on our website and return the existing order for a refund. Original shipping charges are non-refundable.

In the unlikely event of you wanting to return your item(s), please send us an email to: returns@mariagois.com so we can arrange the process.

Please note that returning your order is at your own cost. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our office. We also recommend you retain proof of sending. For international returns please mark clearly "No commercial value" as description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund.

Please allow 5 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.